made a huge
mistake. It may or may not have been intentional. But it was a bad
mistake that affected your team negatively. Someone, or a group of
people, had a loss because of YOU. This loss could be
physical, or monetary, or mental, or spiritual. This loss may have
been a combination of several of those outcomes. The team may even
be unaware of who and/or what caused this catastrophe. However,
YOU know it was your fault. What do YOU
There may be
several options for you. It is possible for others to believe that
a person from another team or a different department caused this.
Blame may be assigned to the coach or to your boss or another team
member. People may believe that a client did something that was to
blame. Or, they may believe that it was just a bad set of
circumstances that occurred at the same time causing this hurt. Any
of these may deflect the blame away from you and help you save
face. And then, no one may ever know it WAS your fault. You can
move on now and pretend that you never caused
Living with a lie
is like ingesting poison. It can affect you immediately or
eat at you slowly. You will always wonder when and if someone will
find out. The poison is still in you and the damage continues. And,
if you are discovered it can destroy your reputation, your team,
your occupation, and/or your family as well.
Instead, you must
own the mistake, let the appropriate people know, and take whatever
consequences come your way. You may face unpleasant results in the
short run, but your honesty and your character will remain intact.
Most people will forgive mistakes…even bad ones…if you are honest.
However, you will find it hard to forgive yourself if you do not
face your mistake and own it.
Larry Bonorato is
the author of WORK WITH ME NOT
FOR ME which is
available on AMAZON.
screeched with a piercing, unavoidable ring!
This was not part
of today’s plan. I had 2 appointments scheduled for this morning
and did not need this interruption.
As I answered the
call, Bob introduced himself. One of my clients referred him to me.
His son had turned 16 and he wanted a used car. Bob was out of
town, returning on that weekend. He wanted to send in his son to
drive some vehicles. We set up a time for his son to see me after
school that day. During the visit his son selected a vehicle that
was within the stated budget. Bob was to call me tomorrow so we go
work out the details.
On the following
day, Bob called asking for the details. I described the car in
glowing terms, one owner trade-in, new tires, low mileage, and
ice-cold air conditioning. There was a short pause. Bob shared that
he would not consider doing business with me. His son told him that
the vehicle had no AC…I had forgotten that as I was describing the
car to his Dad. I apologized for my mistake, however, Bob stated
that since I had misrepresented the car our discussion was over…and
he hung up.
I was very down
on myself for such an unnecessary and stupid mistake. After sharing
this incident with my “Boss,” I waited for what surely would be
negative consequences. He said that it was a dumb and avoidable
mistake. He shared with me that it took integrity to admit my
error. He admonished me to learn from this and never repeat it.
Sage advice from a good leader…that I took to heart. This was in
We all make
mistakes. Even unnecessary and stupid ones. If we want to live with
integrity your admit the mistake, own it, and learn from it. You
have a choice. Deny the mistake, hide from it, hoping it will go
away. Or, realize that, as humans, we will screw up many times.
Some of life’s best lessons are learned from our
And, that is
today’s Morning Minute from Larry Bonorato, author of WORK WITH ME NOT FOR ME
available on Amazon.
Visit the website
supervisor had been assigned to the Alabama Gulf Coast to turn
around the 6 worst restaurants in the company. Previously he had
assisted the Charlotte, NC territory to grow from 6 to 13
restaurants in 2 1/2 years. Of the 18 managers in the Alabama
stores only 2 were semi-competent. He was working 18-20 hour days
accomplishing only marginal improvement. He needed an
contacted the Corporate Training Director. That department had 3
teams that were used to train new hires in new restaurants. He
requested that one team be redirected to South Alabama for 2 weeks.
This 2-person training team would be tasked with training the
managers from each restaurant. This was to be done off-site so
there would be no interruptions or distractions. The supervisor
would manage their stores by himself for the 2 days that the
managers were in training. During these 2 weeks each management
team received 2 solid days of much needed, very intense,
comprehensive training in restaurant operations.
In the next few
months after these special classes were held, the performance of
the managers and their 6 restaurants improved dramatically. This
set the stage for a massive expansion of the territory. Over the
next 2 years the company added 5 new restaurants in Alabama and 6
new restaurants in Florida.
This rapid growth
would have been impossible without a major course correction. The
supervisor needed to identify the root problem…untrained leaders in
the stores. Then he had to admit he needed help and request
assistance. With help, he had to formulate and execute an effective
management training plan. Then it was the responsibility of the
supervisor to follow up, making sure that what was taught was being
Have you been
stumped by a problem with your team? Clearly identify the problem
and what issues caused the problem. Then list all the alternative
solutions. (Don’t be afraid or too proud to ask for help). Decide
which solution is best and execute your plan. Worrying aimlessly,
not making a decision, only makes the problem worse. When you are
called on to lead…then lead.
And, that is
today’s Morning Minute from Larry Bonorato, author of
WORK WITH ME NOT